Frequently Asked Questions

We generally recommend giving at least 48 hours notice for standard bakes and 2 to 3 weeks for bespoke celebration or wedding cakes. However, we always aim to be flexible! If you need a cake on short notice, please reach out via WhatsApp anyway—depending on our baking schedule, we can often accommodate last-minute requests.

Yes. All our bespoke celebration cakes have a strict minimum weight of 2.5kg (approx. 7" diameter, serving 16–25 portions). For multi-tiered cakes (two or more tiers), the minimum weight is 5kg to ensure structural balance, stability, and an exquisite artisanal presentation.

Simply click our WhatsApp button or message us directly with your event date, estimated number of guests, design ideas or flavour preferences, and whether you prefer collection or delivery. We will get back to you promptly with availability and an exact quote.

We offer both! You are welcome to collect your order in person from our home bakery studio in Chelmsford, Essex (CM2 Area) by scheduled appointment. We also offer reliable hand-delivery for an additional fee, calculated based on distance within Chelmsford and surrounding Essex areas.

Always place the cake box on a completely flat, level surface—ideally in the front passenger footwell with the seat adjusted forward to secure it, or flat in a clear car boot. Never transport a cake on a slanted seat or on someone's lap. Keep air conditioning turned on to maintain a cool interior, and take corners and roundabouts gently.

ALL our cakes, without exception, MUST be kept refrigerated (2°C–5°C). Because our creations are prepared using fresh dairy cream, real butter, natural fruit purees, and delicate mousses with zero artificial preservatives, they cannot be left out at room temperature. We recommend taking the cake out of the fridge approximately 20–30 minutes before cutting and serving for the best texture and aroma.

Because we bake strictly fresh to order using 100% natural, fresh ingredients with no artificial preservatives, all our cakes expire 72 hours after collection or delivery. They must be kept refrigerated throughout and consumed within this 72-hour window.

We believe luxury lies in purity and uncompromising quality. We use exclusively premium, 100% natural ingredients: authentic Belgian chocolate, pure fruit purees, 100% pure pistachio paste, real whole Madagascar vanilla beans, and fresh British dairy cream and butter. We never use artificial preservatives, synthetic flavourings, or cheap vegetable shortening.

Yes, absolutely! We gladly cater for Halal dietary requirements upon request. When ordering, simply specify that you require a Halal bake, and we will ensure that 100% Halal-certified ingredients (halal bovine or fish-derived gelatine, and zero alcohol) are used exclusively for your order.

We can prepare cakes without nuts or gluten-containing ingredients upon request. However, please note that all our creations are handcrafted in an artisanal kitchen where allergens (including gluten, eggs, milk, nuts, and sesame seeds) are regularly handled. While we follow rigorous cleaning and food safety protocols, we cannot guarantee a 100% allergen-free environment.

A 50% deposit is required to secure your chosen date in our baking calendar. The remaining balance is payable prior to the agreed collection or delivery date via bank transfer or approved payment link.